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As a customer, you are the reason that we have a living. You
are the most important part of our business, and Scioto
Micro always remembers this.
Our entire business model
is designed around meeting our customers' needs and
exceeding expectations in quality, value, courtesy and
customer service. Let us take all the stress out of your
computer, so you can get on with enjoying your life.
Scioto Micro offers a range
of guarantees and pricing initiatives that are designed and
intended to further enhance the experience of hiring us.
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Scioto Micro Guarantees |
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Satisfaction Guarantee |
All of our work is tested before handing it back.
In the unlikely event that a
problem is not corrected to your 100% satisfaction when we
leave, we will return to remedy it free of charge.
If any problem that we have repaired
reoccurs within 60 days, we will also return to correct it again free of
charge.
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Time Guarantee |
When you make an appointment with Scioto Micro, you expect
us to honor it. If Scioto Micro is more than 15 minutes late
at your premises for any reason (within or outside our
control), your labor charge will be reduced by 10%. If we
are more than 1 hour late, the discount will be 25%.
We have never been an hour
late yet, but you never know!
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Manufacturers' Warranty Extension |
If any part or peripheral that we have installed has to be
replaced under the manufacturer's warranty (whether or not
we provided the part), we will fit the replacement for you
free of charge.
This also applies to any
extended warranty that you might have purchased. However,
parts that you have provided yourself must be either new or
certified refurbished by the original manufacturer. |
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Scioto Micro Pricing |
We are open and up front about our charges and make every
effort, without cutting corners, to minimize the final costs
to our customers.
Where possible, we quote a total price
for labor and materials before we start a job, so you know before
accepting our service exactly how much it will cost.
Many jobs are price capped, where we set a maximum number of hours
that we will charge for the job, and do not charge for any hours over
this amount. An example is when we carry out a computer tune-up or virus
cleaning in our workshop. We will not charge you more than 2 hours labor
for this job. If less than 2 hours work is actually needed, only the
actual time worked will be billed.
There are certain jobs where we cannot fix or cap the price in
advance, such as hardware repairs where we need to start work in order
to check for other damage. In these instances, we charge by the ¼ hour,
meaning that if a job takes 2¼ hours, you will be charged 2¼ hours
labor, not 3 hours as with some other companies.
Scioto Micro reserves the right to charge small additional fees for
travel further than 25 miles from downtown Chillicothe or for work
outside our normal business hours at the customer's request. |
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